Common Questions
You can easily track your shipment using our advanced tracking system on our website. Simply enter your tracking number, and you’ll be able to view the real-time status of your package, including location and estimated delivery time.
Express Mail Logistics offers comprehensive insurance coverage for your shipments. We provide options to protect your goods against loss, damage, or theft during transit. Our insurance plans can be tailored to meet your specific needs.
In the unlikely event of a lost or damaged package, our dedicated customer support team is here to assist you. We will initiate an investigation and work diligently to resolve the issue as quickly as possible. Our insurance coverage can help compensate for any losses incurred.
If you need to file a claim for a lost or damaged package, please contact our customer support team immediately. They will guide you through the claims process and provide the necessary documentation.
Our shipping rates are competitive and depend on various factors, including the size, weight, and destination of your shipment. You can get an instant quote by using our online shipping calculator or by contacting our customer support for a personalized rate.
Our delivery times vary depending on the destination and shipping method chosen. We offer a range of options to meet your needs, from standard ground shipping to expedited services. You can get an estimated delivery time during the checkout process.
Yes, Express Mail Logistics offers reliable international shipping services to a wide range of countries. We have a global network of partners to ensure smooth customs clearance and on-time delivery.
To protect your shipment during transit, we recommend using sturdy, well-padded packaging materials. We offer a variety of packaging supplies for purchase on our website. Our customer support team can also provide packaging guidelines based on your specific items.
Popular Questions
Yes, Express Mail Logistics specializes in freight shipping, handling both Less-Than-Truckload (LTL) and Full Truckload (FTL) shipments. We offer competitive rates and reliable service for your freight transportation needs.
Our customer support team is available to assist you 24/7. You can also reach us through our website or email for inquiries outside of business hours.
Yes, we offer residential delivery services for your convenience. Please note that there may be additional fees for residential deliveries compared to commercial addresses.
While we strive for 100% customer satisfaction, we understand that returns may be necessary. Please contact our customer support team to initiate a return and receive instructions for shipping the item back. Return shipping costs may apply.
Express Mail Logistics is committed to sustainability. We are continuously exploring eco-friendly practices to reduce our carbon footprint, such as optimizing routes, using fuel-efficient vehicles, and promoting sustainable packaging.
Yes, Logistics provides white-glove delivery services for items requiring special handling or installation. Our experienced team can deliver, unpack, assemble, and even remove packaging materials, ensuring a hassle-free experience for you and your customers.